Pete Chua
💬 Support

Crowd Tracker SG Support

Get help with the app, report issues, or ask questions about your subscription. Crowd Tracker SG is an independent app developed by a solo developer in Singapore.

Contact the Developer

For bug reports, feature requests, data inaccuracies, or general feedback:

✉️

Email Support

support@petechua.com
Typical response time: 1–3 business days.

Subscription & Billing

Crowd Tracker SG Premium is a subscription managed entirely through Apple. All billing, receipts, and payment details are handled by Apple — the developer has no access to your payment information.

To manage your subscription:

Refund requests must be submitted directly to Apple. Visit reportaproblem.apple.com and select the Crowd Tracker SG charge to request a refund. The developer cannot process refunds — this is handled exclusively by Apple.

Frequently Asked Questions

Why is the crowd data not updating?

Crowd data is collected every 5 minutes during facility operating hours (approximately 6:15am–10pm SGT). Outside these hours, or during ActiveSG website maintenance, data collection pauses. Pull down to refresh — if the last updated timestamp is recent, data is current.

Why does a facility show "Closed" when it should be open?

Facility status is based on operating hours and ActiveSG's real-time data. Temporary closures, maintenance, or early closures may not be reflected immediately. Always check the official ActiveSG app or website for authoritative closure information.

How accurate are the best-time predictions?

Best-time predictions are based on historical crowd patterns aggregated over several weeks. They are estimates — actual conditions may differ due to public holidays, school holidays, special events, or weather. The app adjusts predictions for public holidays and school holiday periods automatically.

Is this an official ActiveSG or Sport Singapore app?

No. Crowd Tracker SG is an independent, third-party app and is not affiliated with, endorsed by, or officially connected to Sport Singapore, ActiveSG, or any Singapore government agency. For official bookings and information, use the ActiveSG app.

My premium subscription isn't being recognised. What should I do?

Go to Settings → Subscription in the app and tap "Restore Purchases". If the issue persists, ensure you are signed in with the Apple ID used to purchase the subscription. Contact us at support@petechua.com if the problem continues.

How do I delete my data?

Crowd Tracker SG does not collect your name, email, or any personal information. Your saved favourites and alert preferences are linked only to an anonymous device identifier and become permanently inaccessible once you uninstall the app. Local preferences (sort order, filters) are deleted immediately on uninstall. See our Privacy Policy for full details.

A facility is missing from the app. Can you add it?

The app covers all ActiveSG pools and gyms that are listed on ActiveSG's public crowd capacity page. If a facility has recently opened and isn't yet in the app, email us at support@petechua.com and we'll investigate.

Useful Links